TERMS & CONDITIONS

1. INFORMATION ABOUT US


This site is operated by and the goods you purchase will be supplied by Foxtoons. You can contact us by e-mail at vfox@foxtoons.co.uk or select the contact tab depicted on the website.


2. YOUR PERSONAL INFORMATION


We will use your personal information in accordance with our Privacy Policy.


3. ORDERING


You may place an order to purchase goods advertised for sale on this site by following the onscreen prompts (hair, eye colour etc and a brief description of your design) after clicking on the item you wish to order. You will have an opportunity to check and correct any input errors in your order up until the point at which you place your order by clicking the “Add to cart” button on the checkout page.


We will acknowledge receipt of your order by sending you an automatically generated e-mail accepting your order. This will be followed up with correspondence by artist Victoria Fox to receive further specifications of your custom order, exchange of photos for reference etc. 


The contract will relate only to those specific goods which are referred to in our e-mail confirming our acceptance of your order. You should read and check the details in this e-mail to ensure that they are correct.


If the details in the e-mail confirming your order are not correct, or if you are not satisfied with the details in the e-mail, please contact us at vfox@foxtoons.co.uk


The contractual language is English.


4. PRICE


Information displayed on this site relating to pricing is subject to change by us without notice. The artist has the right to request further funds should any additional features be required in the bespoke art that aren’t included on the pre set items in the online store. We reserve the right not to process an order. 

Shipping is free of charge worldwide, due to item being emailed.


5. AVAILABILITY AND DELIVERY


Information displayed on this site relating to availability is subject to change by us without notice. All orders are subject to availability at all times. As a guideline completed artwork will have up to 14 working day turnaround, depending on current work load of artists Victoria Fox. 


Please ensure the email address you provide is correct in order for your design to be emailed within a timely fashion.


7. PAYMENT


In case of all customized products, if preferred you may choose to select contact and liaise directly with the artist, to discuss your design in detail before making your official purchase. Artist will guide you through the website to select the correct product in order for you to make payment.


We must receive payment in advance before your order can be processed, as all designs are hand drawn, Unless we have agreed otherwise in advance in writing. Payment for goods can be made using various payment methods on the website including all credit and debit cards, PayPal or bank transfer. If bank transfer is your preferred method please contact us at vfox@foxtoons.co.uk


8. RIGHT OF WITHDRAWAL


Any order can be cancelled before artwork has started.

If your order has already entered production we will charge flat 30% fee of your total order to act as a cancellation fee, to cover time incurred starting the design. If you received artwork that you are not satisfied with it, you can liaise with us at vfox@foxtoons.co.uk to make up to 4 alternations to the design within reason, to satisfy your needs. 

If you are still unhappy with the completed artwork, a refund will be offered of 50% to cover time spent on the design. Ideally we pride ourselves on offering a unique service where we will be thorough in ensuring all details of your design are understood before the design is started, so that we meet the needs of all our customers. This does not affect your statutory rights.


To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise within 4 days of your order.. Funds will be returned within 14 days after receiving an invoice.



9. COPYRIGHT AND AUTHORITY 


In ordering goods from us through the website or uploading any data or information you hereby confirm and warrant to us that:


- the subject matter of any information or uploaded has provided his or her or its consent to the uploading of such information or data;


- that you have not breached any data protection legislation in uploading such information or data;


- that you have all necessary consents, approvals or licences to provide us with the information or data and for us to use the information or data to create the designs and provide the goods and to use and retain such information or data in accordance with these terms and conditions and our  privacy policy.


-  the information and data provided is not offensive and the content does not breach any statute or other laws or legislation;


- supplying the information and data to us and our use of such information and data in accordance with these terms and conditions and the privacy policy does not breach any statute or other laws or legislation. And is not and will not be in breach of any person’s copyright nor any persons moral rights under the Copyright, Designs and Patents Act 1988.


We shall have no liability to you whatsoever under these terms and conditions or in respect of our contract to supply the goods to you if you are in breach of any of the items listed above. You hereby indemnify us for all losses, liabilities, damages, expenses and costs incurred by us as a result of any failure by you or any breach of the warranties contained in paragraph above. .


The intellectual property rights in the designs and all initial designs remains vested in us at all times.



10. CANCELLATION / RETURNS POLICY 


At Foxtoons, we will do everything to endeavour to create a cartoon bespoke to you and your personal specifications, in the unlikely event that these needs aren’t met and you aren’t happy with the design, please contact us immediately at vfox@foxtoons.co.uk as we will be happy to make amendments within reason to your design in prder to satisfy your requests. 


In the unlikely event, that you may want to cancel your order, please contact us within 3 working days at vfox@foxtoons.co.uk most of the goods that we supply are unique or individual designs, with your personalised specifics. Generally these will take up to 10 business days so, please contact as soon as possible should you need to cancel your order within the agreed time frame for a full refund.

If you cancel after the 3 day period then a 30% of the total price will act as a cancellation fee and the remainder will be refund to cover the cost or time already spent on the design. 


You may also cancel your contract with us if we fail to provide you with an initial design within 20 working days of the date upon which we accept your order.


Once you have notified us that you are cancelling your contract, any sum debited to us from your credit or debit card will be credited to your account as soon as possible and in any event within 28 days.


We reserve the right to cancel the contract between us if:


- we have insufficient stock to deliver the goods you have ordered;


- the information or data that you have uploaded contains offensive or inappropriate content


- one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.


- you are in breach of any copyright laws, requesting images from reference pictures not taken by yourself. All images require relevant permission from the photographer or person in question. 


If we cancel your contract we will notify you by email and will credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 28 days of cancellation. We will not be obliged to offer any additional compensation for disappointment suffered.


EVENTS BEYOND OUR CONTROL


We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident. 


Governing law


The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.


GENERAL


These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

 
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